At JJStockz, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to assist. Please review our Return and Replacement Policy below.
1. Returns
Eligibility:
- Items must be unused, in their original condition, and in the original packaging.
- Damaged, worn, or altered items are not eligible for return.
Time Frame:
- Returns must be initiated within 2–3 calendar days of receiving your order.
2. How to Initiate a Return
Return Process:
To initiate a return, follow these steps:
- Contact our customer service team at info@jjstockz.com with your order number and the reason for your return.
- Our team will provide a return authorization and detailed instructions.
- Securely package the item and include the return authorization slip in the package.
- Ship the item to the address provided in the return instructions.
Return Shipping:
- Return shipping costs are the customer’s responsibility.
- Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted.
3. Refunds
Processing Time:
- Once we receive your returned item, we will inspect it and notify you of the refund status.
- If approved, a refund will be issued to your original payment method. Please allow up to 3 business days for the refund to reflect in your account.
Partial Refunds:
Partial refunds may be granted in these situations:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
4. Replacements and Exchanges
Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us at info@jjstockz.com within 3 days of receiving your order.
- We will replace the item at no additional cost.
Size Exchanges:
- To exchange an item for a different size, contact us at info@jjstockz.com with your order number and requested size.
- Follow the provided instructions to return the original item and receive the new size.
5. Contact Us
For questions or assistance with returns and replacements, contact us at:
JJStockz
Email: info@jjstockz.com